What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account autosuspended?

    Asked by simone  on February 09, 2017 at 03:42 PM


    I created an account just few hours ago, but trying to sign in now, an error message says "AUTOSUSPENDED"...


    If I try to confirm again my subscription throug your verification mail, it doesn't work.

    Can you help me?


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    JotForm Support

    Answered by BJoanna on February 09, 2017 at 05:12 PM

    I have checked and your account simonegeniogroup is autosuspended by our phishing system, because inside of this forms you are asking for user login credentials (username and password) and that is in violation of JotForm Terms of Use.

    Phishing - You agree that Company may terminate your JotForm Service immediately If a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately. 

    I have deleted mentioned fields and I have activated your account. Please do not create forms that are violating or terms of use of you account will be suspended again and we will not be able to activate it. 

    Let us know if you need further assistance.