What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Braintree: It shows yearly subscription as if it would be monthly.

    Asked by theriseagency on February 09, 2017 at 05:00 PM


    I am having trouble with Braintree payment tool.  We have built plans for monthly and annual subscriptions.  For the annual subscriptions, it is showing as 12 months in the integration settings, but on the actual form it is showing per month.  How do we make it say per year instead?


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    JotForm Support

    Answered by Kevin_G on February 09, 2017 at 06:59 PM

    I will forward this to our second level so our developers can take a closer look to this, we will let you know as soon as we get any update regarding this. 


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    Answered by theriseagency on February 13, 2017 at 07:16 PM

    Thank you Kevin, any updates on this?

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    JotForm Support

    Answered by Kevin_G on February 13, 2017 at 08:43 PM

    Unfortunately, we have not received any update regarding this issue, I have checked your form and noticed the problem persists. 

    I will ask for updated to the assigned developer and will let you know as soon as possible. 

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    JotForm Support

    Answered by can on February 16, 2017 at 10:18 AM


    Sorry for inconvenience, this problem is fixed now. Subscription plan is shown correctly on your form.

    If you need any further assistance, please let us know.