Why my form has been disabled?

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    Asked on February 09, 2017 at 05:08 PM

    Hi, my form is disabled for no reason.  Can someone assist asap please?


    Thank you!

  • Profile Image
    Answered on February 09, 2017 at 07:22 PM

    I have checked your form and found you're asking for credit card information, do note that asking for this and other sensitive info goes against our terms, here's also a screenshot of the guilty fields: 

    I have removed them from your form so you avoid it to get disabled again, please also take a look on our terms so you know what you cannot ask in your forms: http://www.jotform.com/terms/ 

    If you need to collect payment info then you must use our current payment integrations, there're some of them that will allow you to charge your customer on a later date and get the payment info, please check on this guide for more info: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    If you have any question, let us know.