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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    help authenticating via box.com

    Asked by timewarnerlincoln on February 09, 2017 at 06:03 PM

    i check authorize box.  asks me for my username & password.  I enter.  the username displayed is not the same as the username i entered therefore it won't authorize....

    Username:  travis.fox@charter.com

    Displayed username:  jtravis.fox@charter.com>

     

    ?

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    Answered by Ian on February 09, 2017 at 08:55 PM

    I would suggest you to clear the form cache and the browser cache and check again.
    Browser cache http://www.refreshyourcache.com/en/home/
    Form cache https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Let us know if you still face aissue.