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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    what does incomplete payments mean?

    Asked by mdr6 on June 11, 2012 at 03:38 PM
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    Answered by pinoytech on June 11, 2012 at 03:48 PM


    Incomplete payments means that the customer might have aborted the payment process or there was something wrong with her/his credit card details and Paypal failed to process it successfully.

    You should check if your Paypal account was able to accept and process the payments of that transactions. If Paypal did accepted and completed the processing of payment of your customer, you can complete the pending submission. Otherwise, you may need to discard these pending submissions.

    Please let us know if you have any other questions or concerns.

    Thank you!

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    Answered by hlmprinting on August 03, 2012 at 03:24 PM

    Is there a way to have the list of "incomplete payments" emailed to us automatically on a regular basis?