Form is not sending the emails.

  • Profile Image
    drewmck
    Asked on February 09, 2017 at 06:49 PM

    Hi.

     

    we set up a form Skye Electrical: Open Account and it was sending the email to hi@skyeblock.com.au

    It was working and it stop send email since the 24th of January.

    We have a similar form called Central Park Electrical: Open Account. It has the same comfiguration.

    it works.

     

    I tried to test the email on the jetform portal, but he send the email to the profile owner rather than the sender email.

     

    Can you please check why the form Skye Account doens't send email to hi@skyeblock, please?

     

    THank you

  • Profile Image
    Chriistian
    Answered on February 09, 2017 at 09:39 PM

    It appears that the email address hi@skyeblock.com.au was added to the bounce list, which is why you were unable to receive the emails there. I have now removed the email address from the list so the next notifications should send successfully.

    To prevent further bouncing issues, please see our guide here: How to Prevent Email Bouncing Related Issues.

    Regards.

  • Profile Image
    drewmck
    Answered on February 09, 2017 at 09:55 PM

    Thank you.

    I followed jet forminstructions to avoid the same issue in the future.

     

    Have a good day.

    Regards

     

    Ciro