What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications issue

    Asked by Solarshoppers on February 10, 2017 at 02:17 AM
    I am having this issue too can anyone help?
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    JotForm Support

    Answered by John_Benson on February 10, 2017 at 03:19 AM


    I checked your email logs history and I didn't see any email recipients in our bounce list. 

    However, I checked the form (http://www.jotform.us/form/70257652164153) and it has no notification emails. If you're referring to that form then you should create a new notification email. Here's how:

    1. Open your form and go to the Settings page. Select the Emails tab and click the "+" icon.

    2. Click the Notification Email to create a new one. 

    If you're using the old form builder, please check this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope that helps. If you have any questions, please contact us again.

    Thank you.