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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Clients sometimes fail to upload files via mobile device

    Asked by wahibwage on February 10, 2017 at 03:04 AM

    Sometimes my client cannot upload a file and unsent to my dropbox.

    Device brand : 

    Samsung Grand Prime

    Xiaomi Mi 4A - Cannot upload via gallery (failed)


    Thankyou for your help

    Page URL:

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    JotForm Support

    Answered by owen on February 10, 2017 at 03:34 AM


    File upload via mobile devices is actually working as expected. Are you getting some sort of an error message when the upload fails or is it simply not functioning? Please provide further details so that we can investigate what's wrong properly. It'd be a great help if you can provide a screenshot in case of an error message you receive. 

    Thank you for contacting us.

    Kind Regards

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    Answered by wahibwage on February 11, 2017 at 01:24 AM


    here you go...

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    JotForm Support

    Answered by EltonCris on February 11, 2017 at 09:23 AM

    I could not reproduce the problem both on desktop and mobile.

    Maybe the problem was on the user end. Can you suggest to try on a different browser or try it again this time?  The multi-upload tool should work without any problem on smaller files. It supports up to 100MB file size.

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    Answered by wahibwage on February 14, 2017 at 04:29 AM

    okay, thankyou...

    can i request for multi select file/image for multiple upload?

    like Telegram/Whatsapp/Messenger facebook?



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    JotForm Support

    Answered by Chriistian on February 14, 2017 at 07:50 AM

    I have moved your request on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/1065615. We will attend to your request on that thread accordingly.

    Do let us know if you need further assistance.