Some of my emails from JotForm going to spam of Hotmail

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    paracaidismogalicia2
    Asked on February 10, 2017 at 07:33 AM

    Hi there,

    I have a lot of hotmail users telling me they don't receive any email confirmation (or they recive them as spam) from my jotform form.

    Any solution?

     

  • Profile Image
    Mike
    Answered on February 10, 2017 at 09:54 AM

    The issue might be caused by a custom sender email on your Autoresponder, since the emails are sent from our servers on behalf of your domain in this case.

    You might consider switching to one of our standard sender emails, or to your own SMTP sender to have more control over the email delivery.

    How to Setup SMTP for a Form

    If you need any further assistance, please let us know.