What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Some of my emails from JotForm going to spam of Hotmail

    Asked by paracaidismogalicia2 on February 10, 2017 at 07:33 AM

    Hi there,

    I have a lot of hotmail users telling me they don't receive any email confirmation (or they recive them as spam) from my jotform form.

    Any solution?


  • Profile Image
    JotForm Support

    Answered by Mike on February 10, 2017 at 09:54 AM

    The issue might be caused by a custom sender email on your Autoresponder, since the emails are sent from our servers on behalf of your domain in this case.

    You might consider switching to one of our standard sender emails, or to your own SMTP sender to have more control over the email delivery.

    How to Setup SMTP for a Form

    If you need any further assistance, please let us know.