What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cant upgrade my account

    Asked by iscecba on February 10, 2017 at 08:05 AM

    Good day, I have a problem trying to upgrade the account. After entering the data of the card, I have a poster that says that it could not be possible to do it and that I contact you.

     

    I need to increase the amount of submission, so please I need a solution.

     

    Thank you very much

  • Profile Image
    JotForm Support

    Answered by Kiran on February 10, 2017 at 10:01 AM

    We are sorry for the inconvenience this may have caused. Could you let us know if there is any error message displayed? If so, please provide us with the exact error message or a screenshot of the error so that we can take a look and provide you with necessary assistance. Also, please let us know the subscription plan that you want to upgrade your account so that we can provide you an alternate URL to upgrade the account.

    We will wait for your response. Thank you! 

  • Profile Image

    Answered by iscecba on February 10, 2017 at 10:45 AM
    I send you the screenshot with the error that notifies me. The plan I want
    to get is the STORAGE for a full year for $ 50.
    I do not know if the problem is the credit card, but this card I use with
    other subscriptions in google and facebook and I have not had problems.
    Thank you very much for the help
    regards
    ramiro barra
    [image: Imágenes integradas 1]
    *Lic. Ramiro Barra*
    Secretario Docente ISCE
    *Instituto Superior de Comercio Exterior*
    25 de Mayo 1040- Córdoba
    Tel. 0351-4241368
    www.isce.org.ar
    2017-02-10 12:00 GMT-03:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on February 10, 2017 at 12:12 PM

    It seems that you have attached the screenshot to the reply email. Unfortunately, the images attached to the reply email will not be posted on the forum thread. We request you to attach the screenshot by accessing this forum thread using the URL https://www.jotform.com/answers/1062615 and upload the screenshot as shown in the image below:

    Could you also try to make the payment using PayPal if the Credit card payment is not working? Let us know if the issue still persists. We will be happy to assist.