What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to change user name of our account?

    Asked by uofsc_cmcis on February 10, 2017 at 09:18 AM

    Two questions...

     

    1. What is the procedure for changing the username on our account? Our college name has changed and the username is no longer accurate.

    2. If we change the username, how does that impact our form urls? Or does it?

     

    Thank you,

     

    Patty

  • Profile Image
    JotForm Support

    Answered by Kiran on February 10, 2017 at 11:17 AM

    We can change the account user name from our end. Please provide us with any 3 usernames of your choice in the preferred order so that we can change based on the availability of the username.

    If we change the username, how does that impact our form urls?

    If you are using any Custom URLs to embed or share the forms, it is required to change the username with the new username in the form URL and embed/share the form again. If you are using the normal form URL with Form ID, no changes will be required and they should be working as they are now.

    If you want to change the user name of your account, please reply to this thread so that we can proceed further.

    Thank you! 

  • Profile Image

    Answered by graphicmindset on February 10, 2017 at 03:38 PM

    Please help me too! I made forms for a client and I want to move this account into his name. 

     

    The name of his company is Abundance Empowerment. Can you check to see if this username is available?

    coach4abundance

    Thanks!

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    JotForm Support

    Answered by Kiran on February 10, 2017 at 04:16 PM

    @graphicmindset,

    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    https://www.jotform.com/answers/1063183

    Thank you!