What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why won't my Square payment option show?

    Asked by sbtschildcare on February 10, 2017 at 10:47 AM

    When I'm editing the form I can see all the Square payment info but when I preview it or view the enabled form it doesn't show up. I've saved all my changes, connected with Square and selected the "Live Mode".

    Page URL:
    https://www.jotform.us/form/70044279043148?preview=true

    Screenshot
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    JotForm Support

    Answered by Mike on February 10, 2017 at 12:15 PM

    It appears that the Square field is configured to be displayed when the 'No, this is the first time I've registered for CrossFit SBTS' option is selected. Please check conditions on that form.

    If you need any further assistance, please let us know.