What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    When my square widget was in "test mode", once it goes into "live" will it charge the customer that purchased during "test Mode"??

    Asked by RaynKissedPhotography on February 10, 2017 at 11:09 AM

    I just realized that I had a client put her deposit down while my square widget was in "test mode". I will just have her send me the money again, but I want to know once this turns on to "live mode" will it charge her acct? I dont want to charge her 2x.


    Thank you

  • Profile Image
    JotForm Support

    Answered by Kiran on February 10, 2017 at 12:23 PM

    No. The submissions made using the Test mode does remain as test mode and the customer cannot be charged again with live mode. The test transactions made on the form will not be displayed in your Square account as well. In order to receive the payment in live mode, the customer needs to submit the form and make the payment. 

    Hope this information helps!