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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a limit on the number of customers that can use the form?

    Asked by Foamfitting on February 10, 2017 at 11:29 AM

    3 issues have not been addressed yet that I sent in the other day.  Please follow up with me on the issues with the form.  

     

     

    1.  The link on images should open up images larger not take you to a site on jot - https://form.jotform.com/null

     

     

    2.  The run wizard at the bottom of my form, not shown on you preview but when put into wordpress through iframe it shows up.  See link at bottom of form.  http://www.foamfittingsolutions.com/contact-us/customer-request-form/

     

     

    3.  The removal of Powerd by Jot Form under the submit form.

     

     

    The last question is when a customer fills out the form, can i get that information in an excel sheet with columns of each of the fields of my form?  If so where does that go.

     

    Last question.  Is there a limit of the number of customers that can use the form?  If not that is great.

     

    Thanks

    Jeff

     

    Page URL:
    http://www.foamfittingsolutions.com/contact-us/customer-request-form/

  • Profile Image
    JotForm Support

    Answered by AIDAN on February 10, 2017 at 12:35 PM

    Hi Jeff, thank you for contacting us.

    I tried to open the webpage you kindly provided, but I got a "Page not found" error:

    Please get back to us with the page that is giving you issues, so that we can assist you further. Thank you.

  • Profile Image

    Answered by Foamfitting on February 10, 2017 at 12:46 PM
    Sorry I just modified it to
    http://www.foamfittingsolutions.com/contact-us/tool-inlay-request-form/
    ...
  • Profile Image
    JotForm Support

    Answered by AIDAN on February 10, 2017 at 01:46 PM

    Hi again Jeff,

    As the new link is working correctly indeed, I will be going through your list of questions, and address them one by one ASAP.

    Please note that I will be creating new threads for your questions because we try to keep each thread about a single request/question, in case something specific needs to be escalated to our developers.

    As I will keep here just one question/request, here is the question that remained in this thread:

    Last question.  Is there a limit of the number of customers that can use the form?  If not that is great.

    To answer that: please note that you are using a free account, and free account have some limits that you can examine by opening this page: https://www.jotform.com/myaccount/usage

    Some of these limits are the monthly form views (1000) and the monthly submissions (100) and these are related to your question, and are reset at the beginning of each month.

    You may consider upgrading at any time, if you decide to overcome these limits. We have several upgrade plans here: https://www.jotform.com/pricing

     

    Thank you in advance for your understanding. You will be notified on each and every newly created thread as soon as my reply lands: 

    https://www.jotform.com/answers/1062968

    https://www.jotform.com/answers/1062972

    https://www.jotform.com/answers/1062973

    https://www.jotform.com/answers/1062976