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    Image link added in form always shows undefined form URL.

    Asked by dmichaels on February 10, 2017 at 11:45 AM

    On my Mishloach Manot 2017 Order form, our logo appears at the top and the link should take the user back to our home page


    When I hover over the image in the form builder, it shows the correct address as above, but when previewing or running live, it changes to https://www.jotform.com/form/undefined

    I tried deleting the image and re-adding, but had the same result.

    IN fact, as I'm writing this I'm checking my other logos on other forms, and they all end in /undefined. They don't go to my home page.

    In technical terms, something bad has happened.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 10, 2017 at 01:17 PM

    Hello dmichaels,

    I'm sorry for the trouble caused to you. 

    I did test your form and I am able to replicate the issue you are having. It seems if you add link in image field of form, the link does not work correctly and always displays following URL:  https://form.jotform.com/undefined

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them. For now, I would suggest you to please add a "Text" field in form to add an image and hyperlink. Please check the screenshot below:


    Thank you!

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    JotForm Support

    Answered by EltonCris on February 11, 2017 at 02:52 AM

    This is now fixed. Please check it again. Thanks

  • Profile Image

    Answered by dmichaels on February 11, 2017 at 08:45 AM
    Thank you