What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Image link added in form always shows undefined form URL.

    Asked by dmichaels on February 10, 2017 at 11:45 AM

    On my Mishloach Manot 2017 Order form, our logo appears at the top and the link should take the user back to our home page

    www.tbsmahopac.org.

    When I hover over the image in the form builder, it shows the correct address as above, but when previewing or running live, it changes to https://www.jotform.com/form/undefined

    I tried deleting the image and re-adding, but had the same result.

    IN fact, as I'm writing this I'm checking my other logos on other forms, and they all end in /undefined. They don't go to my home page.

    In technical terms, something bad has happened.

    Page URL:
    https://www.tbsmahopac.org/giving/engraved-seat-row-plaques/

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 10, 2017 at 01:17 PM

    Hello dmichaels,

    I'm sorry for the trouble caused to you. 

    I did test your form and I am able to replicate the issue you are having. It seems if you add link in image field of form, the link does not work correctly and always displays following URL:  https://form.jotform.com/undefined

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them. For now, I would suggest you to please add a "Text" field in form to add an image and hyperlink. Please check the screenshot below:

     

    Thank you!

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 11, 2017 at 02:52 AM

    This is now fixed. Please check it again. Thanks

  • Profile Image

    Answered by dmichaels on February 11, 2017 at 08:45 AM
    Thank you
    ...