What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account was cancelled

    Asked by MarkRabey on February 10, 2017 at 01:34 PM



    I requested that my account be loweed to the free account last month. Why am I seeing another charge on my PayPal account this morning?



    Mark Rabey


  • Profile Image
    JotForm Support

    Answered by John_Benson on February 10, 2017 at 02:44 PM

    You need to cancel your subscription on your PayPal account. Here's how:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to Jotform

    3. Click the subscription number for that transaction.

    4. Click the "Cancel Subscription" button. 

    After canceling your subscription, you will not be charged again. Your account will stay in the Bronze plan until the paid period expires. 

    Here's a guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Let us know if you need further assistance. Thank you.

  • Profile Image

    Answered by MarkRabey on February 10, 2017 at 03:45 PM
    Thanks for that info! How do I get the money back that was charged today?
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 10, 2017 at 05:01 PM

    The last payment of your already cancelled subscription has been refunded, and your account is now back to free status. Open a new thread if you need anything else, we will be glad to assist you.