What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I unable to edit the text single and multiple choice options?

    Asked by paulnugent on February 10, 2017 at 02:33 PM

    Whenever I edit the text of the options of the single and multiple choice elements, as soon as I then leave the element, the text reverts to either a blank space or to the original "Option 1" text. On another browser (Firefox) the text changes to "undefined" as soon as I try to edit the text.

    Screenshot
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 10, 2017 at 03:44 PM

    I just cloned your form, and it worked fine:

    Try making a cloned version of your form: https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account, and see if it works there. Let us know if you need more help.

  • Profile Image

    Answered by paulnugent on February 10, 2017 at 04:46 PM
    Great. I see now. I was trying to edit options from within the form window, rather than using the properties window. I was able to edit the Question Text from within the form window, so I thought I should be able to edit the other text there too.
    Thanks,
    Paul Nugent
    480-363-8390
    paulnugent@me.com
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 10, 2017 at 06:13 PM

    Glad to know that. Open a new thread if you need anything else.