What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my email (jtrapp@att.net) on your bounce list?

    Asked by jtrapp on February 10, 2017 at 02:58 PM

    My email address that has worked on your system for many years is now bouncing.  The email in question is jtrapp@att.net which is valid and used every day.  I have changed the Jotform email to jertrapp@gmail.com so maybe it will work.  Possibly you are being now filtered by my email server at att.net - I will check, but do not know how that happened.

    Page URL:
    https://www.jotform.com/2475139026

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    JotForm Support

    Answered by david on February 10, 2017 at 04:01 PM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  AT&T tends to be quite strict when it comes to filtering.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues


    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List