Unable to integrate with my box account.

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    Asked on February 10, 2017 at 06:35 PM

    Unable to authenticate into box.  Cleared browser Cache & form Cache.

    login to box and it says username:  travis.fox@charter.com

    upon authenticate it changes usernname to jtravis.fox@charter.com


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    Answered on February 11, 2017 at 12:31 AM

    Hello timewarnerlincoln,

    I am not sure if I have understood your issue correctly. Where do you actually see the username changed upon authentication? I would suggest you to please share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033

    I did try to integrate my own form with my box account and I am not able to replicate the issue you are having. I was able to integrated successfully. Please check the screenshot below:


    We will wait for your response.

    Thank you!