Forms not working.

  • Profile Image
    Asked on February 11, 2017 at 10:57 AM


    All my forms are not working the account says auto suspended - can you please advise why this is happening?


    With thanks, 



  • Profile Image
    Answered on February 11, 2017 at 01:48 PM

    Hello Keverne,

    I checked your account and saw that it was automatically suspended. This happens when our filters scan and finds some fields in a form that can be raised for suspicion. I however reviewed your forms but did not find anything malicious. As a result, I went ahead and reactivated your account. You should be able to access your forms now. 

    If you have other questions, please let us know.

    Thanks for your understanding and we apologize for this inconvenience.