What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF Fillable Form: Why I cannot create a PDF form?

    Asked by BigAlan on February 11, 2017 at 07:27 PM

    I have created a form,converted it to PDF and tried several times to convert it on the https://www.jotform.com/fillable-pdf-form-creator/ but geting emails saying we are not able to migrate your PDF to jotform.

    I am using Acrobat Reader

    I have published it on our website just to try it but but it is is only partially loading. 

    Any help would be greatly appreciated.

    Thanks

     

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    JotForm Support

    Answered by Kevin_G on February 11, 2017 at 07:36 PM

    May be that the form you're trying to convert into a JotForm is a bit complex, you may find an alternative and create it in our Form Builder, I would suggest you to check on our templates page, you may find one form already created similar to the one you want and simply make the needed changes. 

    https://support.jotform.com/form-templates/ 

    You may also take a look to our widgets page, you may find one to capture the info as you need: https://widgets.jotform.com/ 

    Also, we could help you creating your forms, you could share us how you need it to be, we will be glad to help. 

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    Answered by BigAlan on February 11, 2017 at 08:02 PM

    Is it possible for you to have a look at the form I am trying to make fillable and advise or assist me ? I really need it the way it is unfortunately.

    I have had a quick look at the templates and nothing so far looks remotely like what I need.

    Also, once the form is made fillable is it possible to change the notification email address on it or would I need to go back and start again? 

    Thanks

     

     

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    JotForm Support

    Answered by Mike_G on February 12, 2017 at 12:07 AM

    To my understanding, an image of the PDF that you would like to upload to Jotform is shown in another thread you have opened.

    https://www.jotform.com/answers/1062854-How-can-I-upload-a-pdf-form#1

    However, you mentioned from another thread (using a different account) that the form is not from Form Central and it is not (yet) fillable. On that same thread, you were told by my colleague that since your form isn't a FormsCentral PDF form, then it will not be possible to upload it to your Jotform account.

    https://www.jotform.com/answers/1060905-Uploading-a-fillable-pdf#6

    Like what my colleague have advised you on that thread, I would suggest you try to recreate (manually) the form on your Jotform account and create a Fillable PDF copy of it after.

    https://www.jotform.com/help/212-How-to-Create-a-PDF-Form

    https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-With-All-Points

    If for example, you have successfully created a Fillable PDF copy of your form and you update the recipient of the email notification, if the Fillable PDF copy of the form is submitted, the notification will be sent to the new recipient email address.

    Thank you.

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    Answered by BigAlan on February 12, 2017 at 03:11 AM

    I was told it would need to be a Forms Central,I wen back to your colleague and told him that Forms Central retired in 2015,he then suggested I recreate from the  form scratch (manually )trough my account ,which I did,then I converted it  PDF and tried to make it fillable using the PDF creator.

    Thanks for your help.

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    JotForm Support

    Answered by liyam on February 12, 2017 at 05:59 AM

    Hello BigAlan,

    Thank you for your response. I suppose that the issue is now resolved. In any case, should you have questions, please let us know.

    Thanks and warm regards.

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    Answered by BigAlan on February 14, 2017 at 02:36 PM
    Not resolved yet I have discovered that the boxes on the grid I have built with the widget" multi section grid" are two large and overspilling the boundaries of the form,is there any way of reducing the size in width of these boxes(Grids)?
    Hopefully
    Alan.
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    JotForm Support

    Answered by Kevin_G on February 14, 2017 at 03:57 PM

    Do note that if you're planing to export a JotForm as PDF fillable then you cannot use widgets, they're not supported in PDF forms due to their nature, they work in a different way than basic fields and will be changed back to basic fields or will not be displayed. 

    You can read more about it on this link: https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-With-All-Points 

    If you'll use your web form only, then you could inject this CSS code to the widget to resolve the issue with the widget overlapping the form's width. 

    This CSS code should be added to the widget: 

    div#gridContainer {

        overflow-x: auto;

    To add it click on the wizard icon: 

    Once there go to the custom CSS tab and paste the given code there: 

    And inject this code to your form directly: 

    .custom-field-frame {

            width: 631px;

    }

    This guide will help you to do so: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes 

    You could also just inject this code to the widget (following the steps given above): 

    th, td {

        min-width: 35px !important;

    }

    Hope this helps. 

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    Answered by BigAlan on February 14, 2017 at 04:50 PM

    I am trying to make a form with 13 rows and 10 columns on it like a spreadsheet but without the letters and numbers on it, is it possible to use the spreadsheet and edit the numbers and letters out of it and put in my own text?

    If so can I use it as a fillable form? 

    I have tried both options above and they didn't work for me.

    Thanks

    Alan

     

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    JotForm Support

    Answered by Kevin_G on February 14, 2017 at 06:23 PM

    Regarding to further customize the MultiSelect Grid widget, we will assist you with that on the following thread: https://www.jotform.com/answers/1066336 

    But, keep in mind that if you need to create a PDF fillable form the widget will not be displayed as explained above, you could replace the widget with the Input Table  (Matrix Field) since it works with PDF fillable forms: 

    Here's a screenshot of it where widgets are missing while the input table field is displayed in a PDF fillable form: 

    Hope this helps.