What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Docusign widget: The name and email fields do not appear

    Asked by Randy on February 11, 2017 at 08:55 PM
    I added a Docusign widget to my form in V4 but it is not working. The name/email fields do not appear.
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    Answered by Boris on February 11, 2017 at 09:09 PM

    I have just tested our DocuSign widget with our Form Builder version 4, and it seems to be working fine. Screenshot from adding DocuSign in V4:

    This is how the actual form looks when it is accessed directly:

    In case that your DocuSign widget is not working correctly, there may have been some kind of corruption.

    Please try running its wizard again and click on Update Widget, and should the problem persist after that, please try removing the faulty widget and then re-adding DocuSign into your form again. Thank you.