- brucemonahanAsked on June 12, 2012 at 09:31 AM
Hey, I have a form where users upload a file, and add a description. I have everythign set to required so thay HAVE to send a file. Yesterday I got two subbmissions from a user without a file attached. Is there an error? was it a fluke? did a setup my form improperly?
I made sure to set the file picker to any filetype and I gave it a maximum size of 300mb so almost all files should be uploadable.
- JotForm SupportNeilVicenteAnswered on June 12, 2012 at 10:09 AM
It is possible that the form's validation script is in conflict with your site's other scripts rendering it useless. If the required validation function does not work, anyone can submit the form even without filling any information. In this case, I think it is best to replace you script-based form codes with iFrame-based codes.
To get your form's iframe codes:
1. Click Setup & Embed tab
2. Click Embed Form button
3. Choose iFrame option
4. Copy the codes provided in the succeeding screen
However, if the user actually tried to upload a file and failed, we can conclude that the problem is from his end (i.e., spotty network connection).
Still, I advise that you follow the iFrame solution I suggested above just to make sure.
Should this problem become rampant, do not hesitate to notify us right away.
- whitingjjAnswered on March 11, 2013 at 11:13 AM
I am having the same issue, though I think spotty network connection on the client side is the issue. I am receiving large 30 minute audio files directly from a jotform link. (not an embeded form) I don't mind if the upload fails, I just don't want the form to go through without the file and have the client think everything is ok. What are some suggestions or workarounds. I'm having this problem about 1 out of 10 times,
- sidharth_kchAnswered on March 11, 2013 at 11:48 AM