What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to disable PDF attachment on email?

    Asked by idjevani on February 12, 2017 at 07:54 AM

    However, it did send another PDF as well, the "Checkout" receipt

    Is there a way to disable this?




  • Profile Image
    JotForm Support

    Answered by Jim_R on February 12, 2017 at 08:07 AM

    Hi again, if you're referring to the PDF Attachment included on your Autoresponder, then just disable it. Click EMAILS at the top > EDIT > ADVANCED tab > set PDF ATTACHMENT to NO > then SAVE.

  • Profile Image

    Answered by idjevani on February 12, 2017 at 11:25 PM

    That's not the PDF I'm talking about. 


    There is another one being sent along with the supposed one. 


    It's a receipt of the transaction like those found under "submissions"


    Thank you,


  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 13, 2017 at 03:58 AM

    Hello idjevani,

    I did check your form's auto-responder email alert and found that you have configured it to send two PDF attachments. 

    #1. The submission PDF which shows the form data which user input in form.

    #2. Another PDF file which you have manually attached in auto-responder.

    Please check the screenshot below on how to remove the second PDF attachment:


    Hope this helps.

    Do get back to us if you are receiving any other PDF file. I would also suggest you to please share a screenshot of the PDF file and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    Thank you!

  • Profile Image

    Answered by idjevani on February 13, 2017 at 08:17 AM

    Got it.