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    How to disable PDF attachment on email?

    Asked by idjevani on February 12, 2017 at 07:54 AM

    However, it did send another PDF as well, the "Checkout" receipt

    Is there a way to disable this?

     

    Sincerely,

    idjevani

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    JotForm Support

    Answered by Jim_R on February 12, 2017 at 08:07 AM

    Hi again, if you're referring to the PDF Attachment included on your Autoresponder, then just disable it. Click EMAILS at the top > EDIT > ADVANCED tab > set PDF ATTACHMENT to NO > then SAVE.

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    Answered by idjevani on February 12, 2017 at 11:25 PM

    That's not the PDF I'm talking about. 

     

    There is another one being sent along with the supposed one. 

     

    It's a receipt of the transaction like those found under "submissions"

     

    Thank you,

    idjevani

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    JotForm Support

    Answered by ashwin_d on February 13, 2017 at 03:58 AM

    Hello idjevani,

    I did check your form's auto-responder email alert and found that you have configured it to send two PDF attachments. 

    #1. The submission PDF which shows the form data which user input in form.

    #2. Another PDF file which you have manually attached in auto-responder.

    Please check the screenshot below on how to remove the second PDF attachment:

     

    Hope this helps.

    Do get back to us if you are receiving any other PDF file. I would also suggest you to please share a screenshot of the PDF file and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    Thank you!

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    Answered by idjevani on February 13, 2017 at 08:17 AM

    Got it. 

     

    Thanks.