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  • Profile Image

    SMTP Gail configuration error

    Asked by pearlvos on February 12, 2017 at 10:38 AM

     

     I received the email below and would like to know how to fix the error.  I would like the emails coming from our form to be tied to our gmail account.  How do I do that?  The setting I used were as follows

     

    Email address: ************@gmail.com

    Host name: smtp.gmail.com

    Port: 587

    Username: ************@gmail.com

    Password: ********

    Security Protocol: TLS

     

    The gmail account is set to have “Less secure Apps”

     

    Please advise.

     

     

    There was an error on your SMTP configuration. Due to that error, our system
    automatically changed your email sender's address for your form ID
    70395134569160 to noreply@jotform.com to prevent issues arising from your
    account.

    Please log in to your JotForm account (http://www.jotform.com) to correct your
    SMTP configuration.

    If you have questions, please post your questions to
    http://www.jotform.com/answers/ or send an email to support@jotform.com.

    All the best,
    JotForm Support

    P.S. This is an auto-generated email, please do not reply here.

  • Profile Image
    JotForm Support

    Answered by Nik_C on February 12, 2017 at 12:23 PM

    That's auto-generated email that is sent if there are some changes in SMTP settings. 

    Anyhow, I suggest you removing the existing SMTP settings and adding again. Also, add that newly created email as a sender in your form. 

    You can refer to these guides:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

    If the issue persists please let us know.

    Thank you!