SMTP Gail configuration error

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    Asked on February 12, 2017 at 10:38 AM


     I received the email below and would like to know how to fix the error.  I would like the emails coming from our form to be tied to our gmail account.  How do I do that?  The setting I used were as follows


    Email address: ************

    Host name:

    Port: 587

    Username: ************

    Password: ********

    Security Protocol: TLS


    The gmail account is set to have “Less secure Apps”


    Please advise.



    There was an error on your SMTP configuration. Due to that error, our system
    automatically changed your email sender's address for your form ID
    70395134569160 to to prevent issues arising from your

    Please log in to your JotForm account ( to correct your
    SMTP configuration.

    If you have questions, please post your questions to or send an email to

    All the best,
    JotForm Support

    P.S. This is an auto-generated email, please do not reply here.

  • Profile Image
    Answered on February 12, 2017 at 12:23 PM

    That's auto-generated email that is sent if there are some changes in SMTP settings. 

    Anyhow, I suggest you removing the existing SMTP settings and adding again. Also, add that newly created email as a sender in your form. 

    You can refer to these guides:

    If the issue persists please let us know.

    Thank you!