What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
SMTP Gail configuration errorAsked by pearlvos on February 12, 2017 at 10:38 AM
I received the email below and would like to know how to fix the error. I would like the emails coming from our form to be tied to our gmail account. How do I do that? The setting I used were as follows
Email address: ************@gmail.com
Host name: smtp.gmail.com
Security Protocol: TLS
The gmail account is set to have “Less secure Apps”
There was an error on your SMTP configuration. Due to that error, our system
automatically changed your email sender's address for your form ID
70395134569160 to firstname.lastname@example.org to prevent issues arising from your
Please log in to your JotForm account (http://www.jotform.com) to correct your
If you have questions, please post your questions to
http://www.jotform.com/answers/ or send an email to email@example.com.
All the best,
P.S. This is an auto-generated email, please do not reply here.
That's auto-generated email that is sent if there are some changes in SMTP settings.
Anyhow, I suggest you removing the existing SMTP settings and adding again. Also, add that newly created email as a sender in your form.
You can refer to these guides:
If the issue persists please let us know.