- pearlvosAsked on February 12, 2017 at 10:38 AM
I received the email below and would like to know how to fix the error. I would like the emails coming from our form to be tied to our gmail account. How do I do that? The setting I used were as follows
Email address: ************@gmail.com
Host name: smtp.gmail.com
Security Protocol: TLS
The gmail account is set to have “Less secure Apps”
There was an error on your SMTP configuration. Due to that error, our system
automatically changed your email sender's address for your form ID
70395134569160 to email@example.com to prevent issues arising from your
Please log in to your JotForm account (http://www.jotform.com) to correct your
If you have questions, please post your questions to
http://www.jotform.com/answers/ or send an email to firstname.lastname@example.org.
All the best,
P.S. This is an auto-generated email, please do not reply here.
- JotForm SupportNik_CAnswered on February 12, 2017 at 12:23 PM
That's auto-generated email that is sent if there are some changes in SMTP settings.
Anyhow, I suggest you removing the existing SMTP settings and adding again. Also, add that newly created email as a sender in your form.
You can refer to these guides:
If the issue persists please let us know.