- BVToursAsked on February 12, 2017 at 12:13 PM
I have multiple clients that fill out the jot form on our website and we never received the email!
- JotForm Supportashwin_dAnswered on February 12, 2017 at 01:13 PM
I'm sorry for the trouble caused to you.
I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should not have any trouble. I also checked our email logs and found that submission emails are being sent successfully. Please check the logs below;
[2017-02-12 13:01:47] Submission #362731707121338203 Form #42916164525961 SENT to firstname.lastname@example.org from email@example.com, via SENDMAIL
[2017-02-12 12:17:10] Submission #362729030121682896 Form #42916164525961 SENT to firstname.lastname@example.org from email@example.com, via SENDMAIL
[2017-02-08 13:55:54] Submission #362389354532293466 Form #42916164525961 SENT to firstname.lastname@example.org from email@example.com, via SENDMAIL
Have you checked your SPAM folder already? I would suggest you to please check your spam folder and see if the emails ended up there.
I would suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Hope this helps.
Do get back to us if the issue persists.