I am not getting notices via email when my clients are filling out the form on my website!

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    BVTours
    Asked on February 12, 2017 at 12:13 PM

    I have multiple clients that fill out the jot form on our website and we never received the email!

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    ashwin_d
    Answered on February 12, 2017 at 01:13 PM

    Hello BVTours,

    I'm sorry for the trouble caused to you. 

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should not have any trouble. I also checked our email logs and found that submission emails are being sent successfully. Please check the logs below;

    [2017-02-12 13:01:47] Submission #362731707121338203 Form #42916164525961 SENT to travel@bvtourshaiti.com from noreply@jotform.com, via SENDMAIL 

    [2017-02-12 12:17:10] Submission #362729030121682896 Form #42916164525961 SENT to travel@bvtourshaiti.com from noreply@jotform.com, via SENDMAIL 

    [2017-02-08 13:55:54] Submission #362389354532293466 Form #42916164525961 SENT to travel@bvtourshaiti.com from noreply@jotform.com, via SENDMAIL 

    Have you checked your SPAM folder already? I would suggest you to please check your spam folder and see if the emails ended up there.  

    I would suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!