What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not getting notices via email when my clients are filling out the form on my website!

    Asked by BVTours on February 12, 2017 at 12:13 PM

    I have multiple clients that fill out the jot form on our website and we never received the email!

    Page URL:
    https://bvtourshaiti.com/day-custom-private/

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 12, 2017 at 01:13 PM

    Hello BVTours,

    I'm sorry for the trouble caused to you. 

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should not have any trouble. I also checked our email logs and found that submission emails are being sent successfully. Please check the logs below;

    [2017-02-12 13:01:47] Submission #362731707121338203 Form #42916164525961 SENT to travel@bvtourshaiti.com from noreply@jotform.com, via SENDMAIL 

    [2017-02-12 12:17:10] Submission #362729030121682896 Form #42916164525961 SENT to travel@bvtourshaiti.com from noreply@jotform.com, via SENDMAIL 

    [2017-02-08 13:55:54] Submission #362389354532293466 Form #42916164525961 SENT to travel@bvtourshaiti.com from noreply@jotform.com, via SENDMAIL 

    Have you checked your SPAM folder already? I would suggest you to please check your spam folder and see if the emails ended up there.  

    I would suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!