My e-mail address has been blocked

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    kitchentuneup
    Asked on June 12, 2012 at 11:45 AM

    I have two e-mail addresses that have been blocked for 1 of my forms.

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    kitchentuneup
    Answered on June 12, 2012 at 11:49 AM

    E-mails that are blocked: jill@kitchentuneup.com AND stacie@kitchentuneup.com

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    AtacanC
    Answered on June 12, 2012 at 11:55 AM

    The first email address is not in our bounce list but i have successfully removed the second one from the bounces. It should be working fine by now.

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    kitchentuneup
    Answered on June 12, 2012 at 12:31 PM

    It is going through to the stacie@kitchentuneup.com address. However, it still says that jill@kitchentuneup.com is blocked.

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    AtacanC
    Answered on June 12, 2012 at 12:35 PM

    Sorry about that i have removed it from the bounce list again. It would be also very helpful if you can add noreply@jotform.com and JotMail's IP Addresses to your mail provider's whitelist. This should prevent your email addresses from being blocked again.

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    kitchentuneup
    Answered on June 12, 2012 at 12:38 PM

    Got it! Thanks so much for the quick response time. It is much appreciated! Have a great day :)