What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My e-mail address has been blocked

    Asked by kitchentuneup on June 12, 2012 at 11:45 AM

    I have two e-mail addresses that have been blocked for 1 of my forms.

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    Answered by kitchentuneup on June 12, 2012 at 11:49 AM

    E-mails that are blocked: jill@kitchentuneup.com AND stacie@kitchentuneup.com

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    Answered by AtacanC on June 12, 2012 at 11:55 AM

    The first email address is not in our bounce list but i have successfully removed the second one from the bounces. It should be working fine by now.

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    Answered by kitchentuneup on June 12, 2012 at 12:31 PM

    It is going through to the stacie@kitchentuneup.com address. However, it still says that jill@kitchentuneup.com is blocked.

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    Answered by AtacanC on June 12, 2012 at 12:35 PM

    Sorry about that i have removed it from the bounce list again. It would be also very helpful if you can add noreply@jotform.com and JotMail's IP Addresses to your mail provider's whitelist. This should prevent your email addresses from being blocked again.

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    Answered by kitchentuneup on June 12, 2012 at 12:38 PM

    Got it! Thanks so much for the quick response time. It is much appreciated! Have a great day :)