All forms are disabled - phishing filter?

  • Profile Image
    Asked on February 13, 2017 at 04:05 AM

    I am a free account holder at JotForm. Today, I worked on a form and suddenly all forms were disabled. The following message is displayed when the forms are called:

    "Form not found
    This form is disabled."

    I have now read that sometimes this can happen automatically through your phishing filter. Is that the case? 

    Recently, the forms were not distributed to complete. Therefore, there should not have been too much activity.

    Thank you for your help

  • Profile Image
    Answered on February 13, 2017 at 06:59 AM

    Sorry for the inconvenience. Yes, you are correct our phishing detector tool auto-suspended your account.

    I checked your account and I didn't see any phishing fields. I have now re-activated your account so you can use your forms properly. 

    If you have any questions, please contact us again. Thank you.