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    WordPress embedded form not displaying correctly

    Asked by Herbivore69 on February 13, 2017 at 07:46 AM

    Hi there

    I have an embedded form on a wordpress site. It has been operating fine for sometime but in the last week or so it is no longer appearing unless i use iframe or source code. I also noticed the dropdown menus have changed from grey to blue so wondering if there has been some recent changes that could explain why it is no longer working?

    Thanks in advance.


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    JotForm Support

    Answered by Kiran on February 13, 2017 at 09:42 AM

    I see that the form is currently embedded using iframe embed method on your website. Could you try embedding the form using the default Javascript embed method which should be working fine with WordPress websites?

    Also, please disable any form embed plugins installed to avoid any conflicts. Let us know if you need any further assistance. We will be happy to assist.  

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    Answered by Herbivore69 on February 13, 2017 at 12:02 PM

    Thanks. I was using this script originally until it no longer worked which is why i replaced. I am pretty sure i am not running any embedded plugins either so not sure where that leaves us.

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    JotForm Support

    Answered by Kiran on February 13, 2017 at 01:06 PM

    I see that you have now updated the form embed script with Javascript method. However, the form is not being displayed on the web page. It looks like there is some conflict with other scripts on the site. Please try embedding the using the iframe embed code with the script only within <iframe> tags.

    Since the code within the <script> tag is eliminated, it shouldn't be conflicting with other scripts and the form is loaded in iframe.

    Let us know if the issue still persists. We will be happy to take a look again. Thank you!