Why are some of my orders not coming through to my email?

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    lbrynes
    Asked on February 13, 2017 at 09:59 AM

    Hello! We use JotForm to receive cupcake orders on our website. Recently, however, a few of our new orders aren't coming through to my email. In the past, I got a new order email with each order submitted. Is there a way to make sure all orders come through via email? I don't know what changed.

    Looking forward to hearing back from you!

    Thanks,

    Lily

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    david
    Answered on February 13, 2017 at 11:16 AM

    I checked our mail logs for the address in your forms notification email and as far as I can tell, the emails have been sending without interruption.  Check your spam/junkmail folder to see if any have been filtered there.  According to our logs, there haven't been any failed emails to your orders@ address.