What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are some of my orders not coming through to my email?

    Asked by lbrynes on February 13, 2017 at 09:59 AM

    Hello! We use JotForm to receive cupcake orders on our website. Recently, however, a few of our new orders aren't coming through to my email. In the past, I got a new order email with each order submitted. Is there a way to make sure all orders come through via email? I don't know what changed.

    Looking forward to hearing back from you!



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    JotForm Support

    Answered by david on February 13, 2017 at 11:16 AM

    I checked our mail logs for the address in your forms notification email and as far as I can tell, the emails have been sending without interruption.  Check your spam/junkmail folder to see if any have been filtered there.  According to our logs, there haven't been any failed emails to your orders@ address.