What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting emails

    Asked by gshnc on February 13, 2017 at 10:02 AM

    I work for Girl Scouts and we have a paid account. We have several forms that link to different individual email inboxes. We are not getting the notification emails that indicate that someone has filled out our forms. I did see you had a recent update. Is there something we should do on our end?



    Karen Starkey


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    JotForm Support

    Answered by BDAVID on February 13, 2017 at 11:27 AM

    What is the form in which you are not getting email notifications? Please check if the recipient emails are in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List, and make sure to remove them from bounce list.

    Also, check the spam folders, if you find the notifications there, make sure to mark them as NOT SPAM.

    You might also white-list our JotMail IP addresses within your email service providers: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.