Forget password

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    Rodrigo Lacerda 
    Asked on February 13, 2017 at 10:18 AM

    Hi, I forget my password and when I try to send a new password in my e-mail but I never recived it.

     

    the e-mail that I am using in your system is: dorotheu@metalplan.com.br

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    david
    Answered on February 13, 2017 at 11:30 AM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    I sent the reset email and it looks to have gone through this time.  Check your inbox, it should be there.