Downgrade from premium account to basic

  • Profile Image
    Klimanovich
    Asked on June 12, 2012 at 02:44 PM

    A month ago I spoke with you about downgrade and received this answer:

    "Answered by idarktech

     

    Hi,

    I have now cancelled your subscription. You will not be charged again. Your account will remain premium until the paid period expires which is on May 12, 2012. After this date, you will be downgraded back to free one.

    Feel free to resubscribe anytime you wish. Thanks for considering JotForm!"

    So why my account is still premium and I get charged? Would be very grateful for help!

  • Profile Image
    Goldo
    Answered on June 12, 2012 at 04:30 PM

    Gori Matthew have replied to this post. See the other thread.