What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrade from premium account to basic

    Asked by Klimanovich on June 12, 2012 at 02:44 PM

    A month ago I spoke with you about downgrade and received this answer:

    "Answered by idarktech

     

    Hi,

    I have now cancelled your subscription. You will not be charged again. Your account will remain premium until the paid period expires which is on May 12, 2012. After this date, you will be downgraded back to free one.

    Feel free to resubscribe anytime you wish. Thanks for considering JotForm!"

    So why my account is still premium and I get charged? Would be very grateful for help!

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    JotForm Support

    Answered by Goldo on June 12, 2012 at 04:30 PM

    Gori Matthew have replied to this post. See the other thread.