What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email - has only the name of one client

    Asked by mezzy10 on February 13, 2017 at 11:23 AM

    When my emails are delivered they have the name of one person, even though these are new people  and different clients sending the E-Form.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on February 13, 2017 at 12:40 PM

    The From: field seems to be different in our logs for those messages, so the issue might be related to your email client. Could you please check the emails in webmail to see if the From: value is actually different there?