What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is disabled

    Asked by lschultept on February 13, 2017 at 11:29 AM

    I just set up a new account and created a form and when I send out the email link, it says the form is disabled.  I had my VA look into it and this is what she found  


    It seems that your account and form was flagged. Which seems insane, because isn’t this a brand new account?  This is why the form I was trying to view was disabled.  Makes sense now.  Here is some info I found that is fairly new. Seems it might be a new issue since their latest release.


    Can you please help out?  I need this form accessible ASAP!  



    Lynn Schulte

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    JotForm Support

    Answered by AIDAN on February 13, 2017 at 12:36 PM

    Hi Lynn, thank you for contacting us.

    Upon examination of your account, I found that it was autosuspended by our automated form review scripts. I then examined the only form you have so far, and found it in compliance with our terms of use, so I have re-activated your account.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" in order to have an idea on what may cause account suspicion: https://www.jotform.com/help/8-Terms-of-Use

    If you need further assistance please let us know. We will be happy to help. Thank you.