My form is disabled

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    lschultept
    Asked on February 13, 2017 at 11:29 AM

    I just set up a new account and created a form and when I send out the email link, it says the form is disabled.  I had my VA look into it and this is what she found  

     

    It seems that your account and form was flagged. Which seems insane, because isn’t this a brand new account?  This is why the form I was trying to view was disabled.  Makes sense now.  Here is some info I found that is fairly new. Seems it might be a new issue since their latest release.

     

    Can you please help out?  I need this form accessible ASAP!  

    Thanks.

     

    Lynn Schulte

  • Profile Image
    AIDAN
    Answered on February 13, 2017 at 12:36 PM

    Hi Lynn, thank you for contacting us.

    Upon examination of your account, I found that it was autosuspended by our automated form review scripts. I then examined the only form you have so far, and found it in compliance with our terms of use, so I have re-activated your account.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" in order to have an idea on what may cause account suspicion: https://www.jotform.com/help/8-Terms-of-Use

    If you need further assistance please let us know. We will be happy to help. Thank you.