What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do sub-users set up on my account see My Forms?

    Asked by SMDC on February 13, 2017 at 12:09 PM

    I want to set up sub-users under our account in order to keep the forms we create separate from each other.

    For example, let's say Person 1 has five forms created, Person 2 has three forms created, Person 3 has 10 forms created, etc.  If we want the forms to be under each user that created them, is this possible under one account log in? 

    This would be so that the My Forms list does not have all the forms created in this account listed together.  Then each user could go to their own list and select their forms to edit, etc without seeing any other user's forms.

    Is this possible with one account log in?


    Thank you.




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    Answered by KadeJM on February 13, 2017 at 01:13 PM

    I see you have a question about using forms with sub-users while keeping them separate.

    Only forms shared with a sub-account user are seen by them meaning if a parent account shared a from with the first user whom had more forms on their account only that first account could see what was shared and nothing else unless they shared it back.


    Please see https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User for more details.

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    Answered by SMDC on February 13, 2017 at 02:23 PM

    I don't want to share my forms with the sub-user. I also don't want to select from my list of forms.

    That is the only two options available with setting up a sub-user.

    I want to set up a sub-user for them to create their own forms without accessing my forms.

    Is this possible?

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    JotForm Support

    Answered by david on February 13, 2017 at 03:33 PM

    Share access with the sub-user and pick the "Select from my forms" option then do not select any forms.  This will add them as a sub-user but will not give them access to any of your forms.

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    Answered by SMDC on February 14, 2017 at 03:52 PM

    I did a test sub-user to see what the process is.  In the invitation email is a link to sign up. It appears that this is signing up for a free account.  Is that correct?

    Are there limitations to this free account? 

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    JotForm Support

    Answered by Kevin_G on February 14, 2017 at 06:44 PM

    Yes, when you add a sub-user if there is not an account related to it and invitation will be sent to create a free account, this will not affect the sub-user since he will create the account and will use the shared forms  only which means that the limits for your account will be applied. 


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    Answered by SMDC on February 14, 2017 at 10:44 PM

    But the sub-user will be able to create his own form in the free account with all the design capabilities that I do, correct? In other words, his form won't look horrible simply because it's a free account? 

    Thank you. 

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    JotForm Support

    Answered by Jim_R on February 15, 2017 at 03:29 AM

    That's correct. Design-wise, FREE and PAID plans have everything in common. What you can do in the GOLD subscription can be done in the FREE plan design-wise.

    The only difference, feature-wise would be the ability to remove the JotForm Footer branding on paid plans. Free users can't remove the branding at the bottom of their forms.

    The major differences come with the limits per plan and you may always refer back to our Pricing Page to see the complete breakdown per plan.

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    Answered by SMDC on February 15, 2017 at 04:41 PM

    Thank you for explaining. 

    That's not ideal. 

    So there is no other way to keep separate each person's form that has access to the one paid account beyond setting up sub-users and those people creating free accounts?

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    JotForm Support

    Answered by david on February 15, 2017 at 05:49 PM

    That is correct, adding other JotForm accounts as sub-users is currently the only way way to allow for accessing and/or creating forms in your account. 

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    Answered by SMDC on February 16, 2017 at 03:22 PM

    Thank you for all your information. It was very helpful.