What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notification

    Asked by Greg Lehr  on February 13, 2017 at 12:36 PM

    cant receive form information

    Page URL:

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    JotForm Support

    Answered by EltonCris on February 13, 2017 at 01:30 PM

    Your email address was already removed from the bounce list as of checking. You should receive emails normally by now.

    In order to stop your email from going into the bounce list, please contact your email service provider and ask them to add our mail server's IP addresses to their whitelist. You can get the IP addresses here https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses