Not receiving email notification

  • Greg Lehr
    Asked on February 13, 2017 at 12:36 PM

    cant receive form information

    Page URL: http://jotformpro.com/form20461033163
  • Elton Support Team Lead
    Replied on February 13, 2017 at 1:30 PM

    Your email address was already removed from the bounce list as of checking. You should receive emails normally by now.

    In order to stop your email from going into the bounce list, please contact your email service provider and ask them to add our mail server's IP addresses to their whitelist. You can get the IP addresses here https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.