How can I allow higher resolution photos to be uploaded by users of my form?

  • Borrowfrombagsy
    Asked on February 13, 2017 at 1:13 PM

    Hi - I just tried out the form on my website and noticed that I can't upload images of more than 1MB as attachments to the form...this is a problem as I need customers to be able to upload higher resolution images of say up to 5MB so that I can see images clearly.  It is a bit frustrating as the form is now live on my website and I have linked to it in various places but have just found out this is a problem.  Grateful for your help and many thanks. 

    Page URL: https://borrowfrombagsy.com/pages/consignment-form
  • Kiran Support Team Lead
    Replied on February 13, 2017 at 2:21 PM

    You may increase the file upload size limit from the upload field properties. Please refer to the guide below that can help you with this.

    https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    I see that your account is currently holding Free subscription and so it is limited to store only 100MB of files in the account. You may need to upgrade your account if you need more storage space.

    Thank you!