What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just upgraded to your $19/mo subscription. Does this not include the latest version (v4.0)?

    Asked by 247re on February 13, 2017 at 01:21 PM

    I ask because I keep seeing a banner that prompts me to "Try v. 4.0".  

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    JotForm Support

    Answered by Kiran on February 13, 2017 at 02:27 PM

    The banner indicates that if you are still using the v3 form builder, we want you to try using the new version. You can switch to the new form builder (v4.0) from the account settings

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help.