What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form submission is slow

    Asked by atefr on February 13, 2017 at 01:29 PM

    Hello i have a form created in jotform when the time of submission it took a time that form being submitted and sent, i would like why it's slow what i need to change or delete ?


    Thanks .

    Page URL:

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    JotForm Support

    Answered by Jan on February 13, 2017 at 02:53 PM

    I checked your form and I did a test submission. The process only took me 10 seconds. After that, it redirected me to the Thank You Page. Here's a screenshot:

    Please take note that you have a File Upload field for "Resume" and "Photo". It is possible that the user is trying to upload a large file which is why it is taking time to submit the form. Once the user click the "Submit" button, that is the time the files will be uploaded.

    Hope that helps. Thank you.