What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form has started sending emails with HTML tags in them

    Asked by daviemarks on February 13, 2017 at 01:58 PM

    The form that's doing it is called Race Night Booking Form.

    Please advise.

    Yours

    David Marks

    daviemarks@aol.com

    Page URL:
    http://www.racenights.org.uk/bookingform.htm

  • Profile Image
    JotForm Support

    Answered by Jan on February 13, 2017 at 03:20 PM

    I was able to replicate the issue on a cloned form. This happening because your email notification is set to "Text Mode". This option is no longer available which is why you're having this problem.

    The solution here is to delete the current email notification and create a new one. Please refer to these guides:
    How-to-Delete-Notifications-Autoresponder
    Setting-Up-Email-Notifications

    Hope that helps. Thank you.