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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting PCI Error Code on Submission

    Asked by sacsafariclub on February 13, 2017 at 03:55 PM

    Hi - I have an form integrated with an Authorize.net merchant account and when I try to complete a purchase, I get an error code:

    PCI :: Error during transaction

    I've tried the form both in sandbox mode and in live mode and get the same error. I appreciate your help on this. Thanks!


    Form: https://form.jotform.com/70385024365151

    Page URL:

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    JotForm Support

    Answered by Chriistian on February 13, 2017 at 06:21 PM

    Hi there,

    I just tried submitting your form and I found the following error.


    The message says that your have provided invalid credentials or inactive account. I understand that you have already tried both switching between sandbox and live modes. Can you please try logging in to your Authorize.net merchant interface with the same credentials you have provided in the Authorize.net field in your form. If you are not able to login there, that means the credentials are indeed invalid or account is inactive.

    Let us know how it goes.

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    Answered by sacsafariclub on February 14, 2017 at 01:42 PM

    Got it fixed! Thanks so much for your help!