Why is a user unable to set up an account?

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    Asked on February 13, 2017 at 05:06 PM


    One of our users is unable to create an account.  The email address is nwithey@oaec.coop.

    Would it be possible this email is blocked? 

    Thank you.

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    Answered on February 13, 2017 at 08:51 PM

    I have checked the email logs and found the invitation to create an account in order to view shared forms, I can see the email is indeed in our bounce list, but the emails with the invitation have been sent already. 

    I have already removed it from our bounce list so you can receive emails from JotForm now. Also, your sub-user could create an account using the email address where you shared the forms, he should find the shared folder already when log in.