What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    400 error : setting up Custom URL for form

    Asked by Soroush2it on February 13, 2017 at 08:19 PM

    Hi there,

    i made a mistake in creating my username and now i need to change it. how am i able to do that?

  • Profile Image
    JotForm Support

    Answered by Ian on February 14, 2017 at 12:24 AM

    Please provide us a few usernames , that you intend to use. If the username is available, we will change it for you. Please make a note that :

    if you are using custom URL (http://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form) for your form, it will no longer work since the username will get changed. You need to change their URL to have the new username in it

    The direct URL will always work

  • Profile Image

    Answered by Soroush2it on February 14, 2017 at 12:45 AM
    thanks for your reply,
    please try these from top to bottom
    ShareIT
    ShareITAustralia
    ShareitAU
    hope above works, actually the main reason we need to change the username is the custom link as when you want to customize the link it adds the username which we wish to use company name or some other items than username there.
    thanks,
    Soroush Jafari
    Senior Systems & Network Engineer
    M 0420200505
    ShareIT Pty Ltd
    318/30-40 Harcourt Pde,
    Rosebery, NSW 2018
    www.shareit.com.au
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by Ian on February 14, 2017 at 02:00 AM

    I had changed the username to ShareITAustralia as ShareIT username is already taken

    Let us know if  you have more questions regarding the same.

  • Profile Image

    Answered by Soroush2it on February 14, 2017 at 08:45 PM
    Hi Thanks for that but ive got one issue now. when i go to customize my link it gives error "error on save" when i click on apply as screenshot below
    [cid:dedf98fc-e29a-4f01-b1ca-22346c50b14b]
    Soroush Jafari
    Senior Systems & Network Engineer
    M 0420200505
    ShareIT Pty Ltd
    318/30-40 Harcourt Pde,
    Rosebery, NSW 2018
    www.shareit.com.au
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by Ian on February 14, 2017 at 10:16 PM

    I could not find the screenshot attached as email attachment does not go through in the forum posts. Could you please attach the screenshot by following the steps mentioned below:

     

    1. Click on Insert/Edit image button

    2. Click on the "Upload" button

     

    3. Click on Choose File and look in your local folders.

    4. Click on Submit

     

  • Profile Image

    Answered by Soroush on February 14, 2017 at 10:33 PM

  • Profile Image
    JotForm Support

    Answered by Ian on February 15, 2017 at 12:00 AM

    I could replicate the issue at my end. I am forwarding the issue to Developer team so they can fix it and update you in the same thread.

    Thanks for your patience

     

     

  • Profile Image

    Answered by Soroush2it on February 15, 2017 at 12:45 AM
    Excellent, waiting for the update
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Scott on February 15, 2017 at 04:52 AM

    Hey Soroush,

    I tried to edit the Custom URL and this time I was successful. Can you please try it again from your side? 

  • Profile Image

    Answered by Soroush2it on February 20, 2017 at 01:46 AM
    Hi Scott,
    Sorry for my late reply, yes now its working properly, thanks for your help
    Soroush Jafari
    Senior Systems & Network Engineer
    M 0420200505
    ShareIT Pty Ltd
    318/30-40 Harcourt Pde,
    Rosebery, NSW 2018
    www.shareit.com.au
    ________________________________
    ...