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    Form not responsive

    Asked by asiaexchange on February 14, 2017 at 01:57 AM

    Dear Jotform team

    we put the following form on our website as a pop-up: https://form.jotformeu.com/70242358732353 

    You can see it in action here: http://www.asiaexchange.org/ 

    All is fine and good with desktop but the mobile version seems not to be responsive, even though I've made it so in the advanced designer by the ticking the "Make this form responsive" box. Is there something more I should do?

     

     

     

     

    Page URL:
    http://www.asiaexchange.org/

    Screenshot
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    JotForm Support

    Answered by BJoanna on February 14, 2017 at 05:23 AM

    I have inspected your webpage and I saw that you have embedded your form using Feedback Button embed option. 

    Unfortunately Feedback forms to be mobile responsive. This is because you are declaring a fixed width and height in the Feedback embed script.

    <script src="https://form.jotformeu.com/static/feedback2.js?3.3.REV" type="text/javascript"> new JotformFeedback({ formId: "70242358732353", buttonText: "Get in touch with us!", base: "https://form.jotformeu.com/", background: "#009900 ", fontColor: "#FFFFFF ", buttonSide: "bottom", buttonAlign: "right", type: false, width: 500, height: 550 }); </script> 

    You check this thread and possible workaround provided by my colleage Helen:

    https://www.jotform.com/answers/682431 

    And this thread and solution provided by Kevin_G:

    https://www.jotform.com/answers/848609 

    Or workaround for Lightbox form on this thread:

    https://www.jotform.com/answers/1054629 

    Hope this will help.