Form not responsive

  • asiaexchange
    Asked on February 14, 2017 at 1:57 AM

    Dear Jotform team

    we put the following form on our website as a pop-up: https://form.jotformeu.com/70242358732353 

    You can see it in action here: http://www.asiaexchange.org/ 

    All is fine and good with desktop but the mobile version seems not to be responsive, even though I've made it so in the advanced designer by the ticking the "Make this form responsive" box. Is there something more I should do?

     

     

     

     

    Jotform Thread 1065460 Screenshot
    Page URL: http://www.asiaexchange.org/
  • BJoanna
    Replied on February 14, 2017 at 5:23 AM

    I have inspected your webpage and I saw that you have embedded your form using Feedback Button embed option. 

    Unfortunately Feedback forms to be mobile responsive. This is because you are declaring a fixed width and height in the Feedback embed script.

     

    You check this thread and possible workaround provided by my colleage Helen:

    https://www.jotform.com/answers/682431 

    And this thread and solution provided by Kevin_G:

    https://www.jotform.com/answers/848609 

    Or workaround for Lightbox form on this thread:

    https://www.jotform.com/answers/1054629 

    Hope this will help.