What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The image uploader doesn't work.

    Asked by corey on June 12, 2012 at 11:00 PM

    I want to provide an uploader option for my customers to upload pictures and audio files but jotform tells me the file upload failed every single time no matter what the image or file size is. HELP!

  • Profile Image

    Answered by jeanettebmz on June 13, 2012 at 12:50 AM


    I have adjusted the size of the file to 2048 KB (2 MB) , the size should be in multiples of 1024. I sent a test from your form BEFORE the adjustment, and it worked. At any rate , keep that change and let me know if it works in your side.



    You should be able to find my submission at the incomplete payments section (just delete it)

    Should you need further assistance, let me know


  • Profile Image

    Answered by bncreation on May 02, 2013 at 04:55 AM

    Thank you jeanettebmz!!!!!!

    The size is the solution.

  • Profile Image

    Answered by pinoytech on May 02, 2013 at 06:09 AM

    On behalf of my colleague Jeanette, you are quite welcome! Feel free to contact us again if you need our assistance.

    Have a great day!