The image uploader doesn't work.

  • Profile Image
    Asked on June 12, 2012 at 11:00 PM

    I want to provide an uploader option for my customers to upload pictures and audio files but jotform tells me the file upload failed every single time no matter what the image or file size is. HELP!

  • Profile Image
    Answered on June 13, 2012 at 12:50 AM


    I have adjusted the size of the file to 2048 KB (2 MB) , the size should be in multiples of 1024. I sent a test from your form BEFORE the adjustment, and it worked. At any rate , keep that change and let me know if it works in your side.



    You should be able to find my submission at the incomplete payments section (just delete it)

    Should you need further assistance, let me know


  • Profile Image
    Answered on May 02, 2013 at 04:55 AM

    Thank you jeanettebmz!!!!!!

    The size is the solution.

  • Profile Image
    Answered on May 02, 2013 at 06:09 AM

    On behalf of my colleague Jeanette, you are quite welcome! Feel free to contact us again if you need our assistance.

    Have a great day!