What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My email address in the bounce list

    Asked by JayDeavor on February 14, 2017 at 07:12 AM

    I have logged into jotform 2 different times that has told me that my email address is in your bounce folder. I have removed it both times and it still tells me that it is still there... I am thinking that I am loosing out on my emails from people filling out my form... Can you please help with this...

            Thank you

              Jay

     

    Page URL:
    https://form.jotform.com/70346742001142

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    JotForm Support

    Answered by Kiran on February 14, 2017 at 09:55 AM

    I have checked your email address in the bounce list and it is not listed there now. If you are still experiencing the issue, we request you to go through the guide below to troubleshoot email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to help.