- AMSFormsAsked on February 14, 2017 at 10:47 AM
I am receiving reports of auto responder emails being blocked by spam software with the warning "This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing."
Is there something I can do to prevent this?
- KadeJMAnswered on February 14, 2017 at 01:27 PM
Hello Emily, we appreciate you letting us know about the autoresponder issue you are having with the emails being blocked due to suspected fraud.
According to your screenshot you've provided it looks like that is probably an email notice that is displayed on the received email in the email inbox after the form has been sent out.
The emails we send in most cases should work but sometimes it's necessary to mark us as not spam or whitelist our sender addresses to receive the emails correctly. So this is probably the email providers filtering system that is flagging or blocking our jotform notifications from arriving.
However, I did look at your form for 2017 based on the subject where I found in this form https://form.jotform.com/70435677182966 you are using your own custom email as the sender address which can sometimes affect it.
Generally we recommend using the default sender address at email@example.com to avoid any sort of bounce-related issues such as this which you can try to see if that helps. Though, based on your screenshot above the good news is that at least you are receiving it so perhaps just marking it as not spam might do the trick.