What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is autosuspended

    Asked by Helen Pearson on February 14, 2017 at 10:51 AM

    my account says autosuspend? what does that mean?

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    JotForm Support

    Answered by AIDAN on February 14, 2017 at 10:57 AM

    Hi again Helen,

    I have examined your account and found that it was autosuspended indeed, as our automatic form reviewing scripts routinely scan forms for violations of our terms of use.

    I manually inspected your form and concluded that it is in compliance with our terms of use, so I have re-activated your account.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" to have an idea on what would cause accounts to be suspended, just for preventive measures: https://www.jotform.com/help/8-Terms-of-Use

    Please let us know if you need further assistance. We'll be happy to help. Thank you.

  • Profile Image

    Answered by Ana-Marija Djuric  on June 15, 2017 at 07:30 AM


    I got message that my jot form account is autosuspended. Can you re-activate please? because I can't share my survey link to friends? Thank you in advance.



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    JotForm Support

    Answered by ashwin_d on June 15, 2017 at 09:14 AM

    Hello Ana,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1174291

    Thank you!