What does it mean when it says your account was autosuspended?

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    Helen Pearson
    Asked on February 14, 2017 at 10:51 AM

    my account says autosuspend? what does that mean?

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    Answered on February 14, 2017 at 10:57 AM

    Hi again Helen,

    I have examined your account and found that it was autosuspended indeed, as our automatic form reviewing scripts routinely scan forms for violations of our terms of use.

    I manually inspected your form and concluded that it is in compliance with our terms of use, so I have re-activated your account.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" to have an idea on what would cause accounts to be suspended, just for preventive measures: https://www.jotform.com/help/8-Terms-of-Use

    Please let us know if you need further assistance. We'll be happy to help. Thank you.

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    Ana-Marija Djuric 
    Answered on June 15, 2017 at 07:30 AM


    I got message that my jot form account is autosuspended. Can you re-activate please? because I can't share my survey link to friends? Thank you in advance.



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    Answered on June 15, 2017 at 09:14 AM

    Hello Ana,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1174291

    Thank you!